Frequently Asked Questions
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Online Services Questions
- Who do I call for help with Online Services?
- What information do I need to enroll in Finance Factors Online Services?
- Why do you need my social security number?
- What if I don't know my account number?
- When enrolling for the first time, why do I have to set-up a phone call or text message to get an authentication code alert?
- Is there a specific format when entering my information during the enrollment process?
- What browser version do I need to use Finance Factors Online Services?
- I can't remember my password, what should I do?
- I am missing accounts in my profile. What should I do?
- How many different phone numbers can I enroll in Finance Factors Online Services for authentication?
- Is authentication (via phone call or text message) optional, or is it enforced for all customers?
- Can I use a landline to receive my authentication code?
- If I regularly access online services from different computers (work, home, etc.), will an authentication prompt appear each time I login from one of these computers?
- When will my transfer(s) be posted to my account(s)?
- Is there a limit to the number of external transfers I can make?
- Is there a maximum amount for transfers from external accounts?